Registered Trading Names Australia

Ebay Trading Assistant List of Faq

A lot of us have items lying around the home, but don’t have the time to sell them.  eBay Trading Assitants, and eBay Drop Stores are there to help, but you need to make sure you ask the right questions to ensure you get the service you are looking for and avoid being scammed.

We asked an eBay Store “We’ll Sell You’re Stuff on eBay”, located in Bundaberg Australia, what common questions Buyers should ask, and their respones.

Is there an upfront listing fee?

There is a small listing fee of $5 if you list your item at a starting bid of $0.99 with no reserve.

 A $0.99 start price is a great way to get lots of people to track and bid on your item!

If you would like your item to start at a fixed price, we do charge a $20 deposit which is credited toward your item when it is sold, however it is not refunded if you item does not sell.  Keep in mind that we will do the research and help you set a realistic starting price, and make every effort to ensure you get what you want.  We also offer a free re-listing if your item doesn’t sell the first time!

How do I get my items to you for auction?  Is pick-up available?

Generally, you (the Seller) is responsible for delivering the items to us, however we are flexible and understand that sometimes it’s just not possible.  Give us a call and we can arrange to come to your home or workplace – why not get a few friends or co-workers together and Auction your items at the same time?  Items should be cleaned prior to drop off. Items will be inspected, discussed, signed for and possibly photographed at that time. The Seller is also responsible for picking up unsold items within 14 days of notification of online auction end, unless prior arrangements are made.

How long does it take to list my items on online auction after I delivered them to you?

Please allow 2 days for market research, and for us to help you determin the best start price (unless discussed prior to drop off). After the determined starting price has been determined, please allow 3-5 days for items to be listed on online auction.  Feel free to discuss the time frames with us – we understand different people have different needs, and are happy to try to accomodate you!

How long does the online auction run?

Auctions run for 5 days from start to finish unless otherwise specified by the Seller. eBay offers a 3 day, 7 day and 10 day option.

How and when are items posted to buyer?

How – Items are posted via Australia Post and packaged with extreme care.   Items over $100 are registered automatically, and is optional for purchases under $100.

When – Items are posted with 2 days of cleared payment being reiceved – we generally post items the same day, but need to allow for exceptional circumstances, so our Buyers will not be dissapointed.

Who pays for postage costs and materials like boxing?

Buyer pays for postage costs, insurance and delivery confirmation.  We are responsible for all packaging materials, so we can ensure they are properly packed and safely delivered.

When and how do I get paid?

Once we receive payment from the Buyer, we allow a refund period of 5 days.  The ENSURES you get the best bidders for your item and we have a strict refund policy which states that the money will only be refunded if the item is not as described.

We will have payment available to you as soon as we have recieved positive feedback (generally when the Buyer recieves the item), or after the refund period expires.

What if my item doesn’t sell?

If, in the unlikely circumstance your item doesn’t sell the first time, we offer a free re-lisitng.  Often larger ticket items may require a section auction to draw in the bidders.  If you item doesn’t sell, the deposit is not refunded, but we won’t charge you any extra.

What if the high bidder doesn’t pay for my item?

We request payment from the buyer within 3 days from auction end.  If high auction bidder does not pay within this time frame (plus a short grace period), and unpaid item dispute will be opened with eBay.  Should there still be no resolution your item will be relisted at no charge to you.

Still have questions?

I want you to be comfortable before having your items listed on Ebay auction and am available to talk to you by phone or email – if you have any questions at all please don’t hesitate to let me know!

About the Author

Hi! My name is Ellen Sabo and I have an eBay addiction. Fortunately, I am slowly learning how to deal with this by finding ways to earn money through eBay and Online Sales. Why not check out my blog at http://bundyonlinesales.wordpress.com

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